Returns & Refunds Policy
Your Rights Under UK Law
We want you to be completely happy with your purchase. As a UK consumer, your rights are protected by the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013. This means you are entitled to a refund, repair, or replacement if goods are faulty, not as described, or do not perform as expected.
Change of Mind – 14‑Day Cooling‑Off Period
If you buy from us online, you have the right to cancel your order within 14 days of receiving it, without giving a reason.
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You must notify us in writing (email or letter) within 14 days of receiving your order.
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You then have a further 14 days to return the item(s) to us.
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We will refund the full purchase price, including the standard delivery cost you paid.
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You are responsible for the cost of returning the goods unless they are faulty or not as described.
Condition of Returned Items
To qualify for a refund:
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Items must be returned in their original condition and packaging.
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We recommend using a tracked postal service, as you are responsible for the goods until they reach us.
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If the value of the goods has been reduced due to handling beyond what is necessary to check them, we may deduct an amount from your refund.
Faulty, Damaged, or Incorrect Items
If your order arrives faulty, damaged, or incorrect:
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Contact us within 30 days of receipt for a full refund or replacement.
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After 30 days, we will offer a repair or replacement in line with your statutory rights.
How to Return an Item
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Email [your returns email] with your order number, details of the item, and reason for return.
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We will confirm the return address and any reference number to include.
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Pack the item securely and send it to the address provided.
Refunds
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Refunds will be processed within 14 days of us receiving the returned goods (or proof of posting).
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Refunds will be made to your original payment method.
Contact Us
If you have any questions about this policy or your rights, please
contact: Email: Sales@Aircraft-Photos.com
Phone:07976358643
Address: 4 Tyntyla Terrace
Ystrad
Pentre
CF41 7RN